What is the payment mode?
We accept payments via our payment PayPal & we accept Visa, Master, Amex, Discover & Paypal transfer.
Is it safe to order online? Is my credit card secure when I use it on your web site?
Since you make payment through payment gateway, their fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. (Payment Gateway is an online retailer that provides a merchant account alternative, credit card processing, shopping cart, fraud prevention, & secure checkout services. The payment gateway never shares credit card information with suppliers.)
What If I don't have a Credit Card?
If you have a PayPal account, then you can transfer the funds through it. We can accept other forms of payment, such as Bank wire or Money order (eg. Western Union). Contact us on contact@uncommonstuffs.com if you want to pay using a method other than credit card/PayPal, we would be happy to hear from you.
What are the modes of shipping?
We will ship your order to the shipping address provided on the Order Form via the indicated method of shipment in 2-3 business days following receipt of your order. We provide expedited shipping to deliver to your doorstep.
How much time would my order take to reach?
- Expedited shipping takes a maximum of 7-10 business days to deliver from the date of shipping
Are there any hidden costs such as delivery charges, taxes etc.?
You will be able to view the total cost of your order when you reach the final invoice page while placing the order before you submit your credit card information.
What is the cost of shipping?
Our standard shipping charges are fixed at an affordable cost of US $20.00 for Expedited Shipping per order.
How do I track my order?
After completing you order successfully you will receive an order no. Tracking numbers are assigned to expedited shipping orders only. Go to the Track order link & enter your tracking number. You will get to know the status of your order.
How do I know that my order has been shipped?
You'll receive an automated email confirmation as soon as your order is shipped.
Do you ship to my Country?
We ship worldwide including Canada, US, Japan, UK & Australia. While ordering with overseas websites, you should place your order well in advance to allow them for any unexpected delays with the customs or shipping agency.
Note that. If you're country has been in the news for the wrong reasons or has a history of shipment issues we reserve the right to cancel your order outright.
What is your return policy?
We guarantee our products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, some health items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt. But, before you return the product you MUST inform us at contact@uncommonstuffs.com and wait for the instructions!
What happens if I receive a broken or a defective item from you?
In such case, please contact our customer service immediately with your order number & wait for their instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 15 days of receipt of the merchandise.
What is the difference between Billing Address & Shipping Address?
Billing Address is the address where a customer gets his bills from the payment gateway/credit card company. Shipping address is the address where the customer wants to receive/send their shipment.
How can I cancel my order?
All cancellations will only be considered if the request is made before the order is shipped out. For cancelling your order, please get in touch with our customer service on phone or via email.
What can I do if the order is shipped but the shipping address provided is incorrect?
In this case, you can return the shipment back to our address (given on the website) but you'll be charged for reshipping.
What is your privacy policy?
All information given online to us will be held in the strictest confidence & will not be sold, rented or traded to any outside entity. We do not require or have any kind of membership program. We use third-party advertising companies (like Ads by Google) to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
